Refund Policy

Subscription Refunds (7-Day Guarantee)

If you're not satisfied with RESTROY within the first 7 days of your paid subscription, we'll issue a full refund. This applies to:

• First-time subscribers on any plan (Starter, Premium, or Platinum).
• Both monthly and annual billing cycles.
• Refund is processed within 5-7 business days to the original payment method.

To request a refund, email info@restroy.app with your account email and reason for the request.

Payment Issues

If you experience a payment issue:

• Double Charge: Contact us immediately — we'll reverse the duplicate within 3 business days.
• Failed Transaction: If charged but payment failed, your bank auto-refunds within 7-10 business days.
• Wrong Amount: System errors are corrected immediately with a refund for the difference.
• Gateway Issues: If eSewa, Khalti, or card payments fail repeatedly, try another method or contact your bank. We don't charge for failed transactions.

Cancellation

You may cancel your subscription at any time:

• Monthly Plans: Cancel anytime. Service continues to the end of the paid month. No partial-month refunds.
• Annual Plans: Prorated refund for unused time beyond the first 30 days.
• How to Cancel: Settings → Billing → Cancel Subscription. You'll get a confirmation email.
• Data Retention: Data is kept for 30 days after cancellation — export anytime in that window.

Exceptions

Refunds are not available in the following cases:

• Subscriptions canceled after the 7-day guarantee (monthly plans).
• Requests made more than 30 days after a charge.
• Accounts terminated for violation of our Terms of Service.
• Custom development or consulting services already delivered.